Orders and delivery

This article explains what happens after a customer purchases a package: order creation, assessment access, and report delivery.

Typical order lifecycle

1. Paid: customer completed checkout successfully
2. Assessment in progress: customer has an assessment link
3. Report ready: report is available to view/share

Where to manage orders

Use the reseller portal to:

• Track order status
• Copy the assessment link while assessment is in progress
• Copy the report link when report is ready

What to send to customers

• Send the assessment link to start or continue the assessment.
• Send the report link once the report is ready.

Support ownership

You handle end-customer communication, support, refunds, and chargebacks. Pandora provides the platform and report fulfillment.